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Terms & Conditions

Trade Tools UK Ltd

Trading as:


Plasterers World
587 Saffron Lane


Telephone: 0116 2831200


Vat No. 837 6132 20

Company No. 5119824

Registered in the UK


Terms and Conditions of Sale
Please read carefully before ordering goods.
    These terms and conditions of sale apply to all goods supplied by Plasterers World, hereby known as PW .

     You must be 18 years of age, or older, to order goods from PW.

     The title of the goods remains the property of PW until full payment has cleared .

    The transaction is subject to right of cancellation.

     PW has the right to change conditions of sale without prior notification to you concerning future sales.

     All goods are subject to availability. If the items you order are unavailable at this time, PW will notify you as to when stock is due and if you wish to proceed with the order or be informed when we are re-stocked.


PW has made every effort to ensure that prices and descriptions on the site are correct, but realise that errors sometimes happen. If a pricing error has been made, PW will inform you, and you have the choice of re-ordering at the correct price or cancelling the order.


Delivery charges are required to meet your order.


Postage is added at the end of your transaction. The postage covers Mainland UK, areas including England, Wales and parts of Scotland. We will inform you by email or telephone if your postage price exceeds our coverage zone prices.

We use APC Parcelrite couriers for our larger orders and Royal Mail delivery service

for our smaller packages. 

PW will send you an email with all the delivery instructions and APC depot

details and APC Parcelrite will attempt to deliver the goods.

If the customer is out they will be returned to the nearest local branch until contacted by the customer for re-delivery or arranged to collect from the depot.

If there is no contact from the customer, the goods will be returned back to PW.


Royal Mail delivery is a "Recorded Signed For" service which requires a signature.

If no one is available, Royal Mail will leave a calling card for you to re-arrange

delivery or collect in person from the nearest branch or Post Office.

If in the event , the goods are uncollected from the delivery agents, they will be 

returned to PW.

Re-delivery will require additional carriage charges based on the previous delivery.

     On receipt of a completed order, goods will be despatched next working day.

     PW are happy to exchange or refund any faulty or unwanted goods, within a period of fourteen days, as long as they are returned in their original saleable condition and are unused or modified in any way.


Postage charges will not be refunded unless PW has mistakenly despatched an incorrect order. In these instances PW will refund the customers postal return charges, and re-despatch the correct order.


All returns must be sent by recorded delivery as proof of return.

For any questions or enquiries please contact us on :

0116 283 1200 or email to


We Accept: WorldPay and PayPal

Privacy Policy

This Privacy Policy describes how your personal information is collected, used,

and shared when you visit or make a purchase from (the “Site”).



When you visit the Site, we automatically collect certain information about your

device, including information about your web browser, IP address, time zone,

and some of the cookies that are installed on your device. Additionally, as you

browse the Site, we collect information about the individual web pages or products

that you view, what websites or search terms referred you to the Site, and

information about how you interact with the Site. We refer to this

automatically-collected information as “Device Information”.


We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often

include an anonymous unique identifier. For more information about cookies, and

how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your

IP address, browser type, Internet service provider, referring/exit pages, and

date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information

about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through

the Site, we collect certain information from you, including your name, billing

address, shipping address, payment information, email address, and phone

number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking

both about Device Information and Order Information.



We use the Order Information that we collect generally to fulfill any orders placed

through the Site (including processing your payment information, arranging for

shipping, and providing you with invoices and/or order confirmations). Additionally,

we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with

information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk

and fraud (in particular, your IP address), and more generally to improve and

optimize our Site (for example, by generating analytics about how our customers

browse and interact with the Site, and to assess the success of our marketing

and advertising campaigns).



We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google

uses your Personal Information here: 

You can also opt-out of Google Analytics here:


Finally, we may also share your Personal Information to comply with applicable

laws and regulations, to respond to a subpoena, search warrant or other lawful

request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the

Network Advertising Initiative’s (“NAI”) educational page at



You can opt out of targeted advertising by using the links below:

- Facebook:

- Google:


Additionally, you can opt out of some of these services by visiting the Digital

Advertising Alliance’s opt-out portal at:



Please note that we do not alter our Site’s data collection and use practices when

we see a Do Not Track signal from your browser.



If you are a European resident, you have the right to access personal information

we hold about you and to ask that your personal information be corrected, updated,

or deleted. If you would like to exercise this right, please contact us through the

contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you

make an order through the Site), or otherwise to pursue our legitimate business

interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information

for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.




For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at


You have the right to erasure, and we can take requests for this via e-mail.

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